Postage

How much is postage?
Please see the DELIVERY page for more information about the two delivery options available. Counter to counter delivery with the post office is R25 and door to door delivery is R40 (with a courier service).

Do you deliver outside of South Africa?
Yes! Please email for international shipping rates

How long will my order take?
Orders are sent withing three working days of payment but certain items are made to order and lead times may vary. You will be emailed if your order will take more than four working days before it is sent. Once your order has been posted you will receive an email with a tracing number.

Do you gift wrap orders?
Sure thing! Please leave a message in the ‘Comments to Merchant’ section on the check out screen if you would like the order gift wrapped and it will be beautifully gift wrapped for you. If you want a message on the gift you can ether email it to leila@shopbowpeep.co.za or leave the message on the ‘Comments to Merchant’ section.

Payment

Payment on this online store can be made with a credit card, debit car or an EFT. After placing your order you will be directed the PayFast payment screen. If payment is not made within 48hours your order will be cancelled.

I am having issues with PayFast! HELP!
Send us an email and we can make an alternative arraignment for you.

Returns

I am unhappy with my purchase:
Please contact Bow Peep if you are unhappy with your purchase. Returns, exchanges and refunds are handled on a case by case basis.